Contact Centre Psychometric Assessments

Agent Style:  Provides a more granular view of the contact centre process key elements, such as opening a telephone sale, fact finding, presenting, closing a sales and a guide to the best fit contact centre environment.

Key Motivator:  This is the primary factor that will drive and motivate a person

Basic Fears:  This is the primary factor that will unsettle and demotivate a person

Management Style:  Provides an insight into how this person will manage others or situations.

Communication Suggestions for Managers and Colleagues:  We all have a different communication style, that is very important for managers to be aware of. This section will provide vitally important information and guidance on how to understand the best way to communicate with a person.

How this person may appear:  We all display individual visible character traits. Knowing the ones that are likely to be seen in a particular profile is a very useful information. This section provides that information and help you identify the character type of a contact centre agent.

Homeworking Character Traits:  With an increase in people expected to spend more time working from home, it is vitally important to understand that some people find this easier than other. This section will provide information of how an individual will react and how this can best be managed to avoid issues or stress.

Interview Questions:  Based on the contact centre report, we provide a list of question specifically designed to probe areas of possible concern in a candidate.

Sales Character Trait Grid:  Provides a detailed list and measurements of many of the key character traits of a salesperson. It also considers the main contact centre roles and examines the compatibility of a person to each of the roles.